Frequently asked questions

You can sign in three ways:

• Magic link — enter your email and we'll send you a password-free sign-in link.
• Password — use your existing account password.
• Shop Pay — tap Login with Shop for a quick, secure sign-in.

All three take you to the same dashboard. If you forget your password, use Forgot Password to reset it.

Yes. Your full order history is visible on your dashboard under Shipment History, including the coffees you've received and the dates they shipped.

From your dashboard, tap Reschedule and pick a new ship date up to 90 days out. Your queue stays exactly as you left it — nothing ships until the date you choose.

If your subscription is already paused, you'll see a Resume button instead, which puts you back on schedule.

Yes. Tap Ship Now on your dashboard to send the next coffee in your queue right away instead of waiting for the scheduled date. Your following ship date moves forward from there.

Open your dashboard and click Settings. You can adjust roast level, max price, frequency, grind, flavor profile, and more. Changes apply to your next pick.

You can cancel anytime from your dashboard under Settings. If you'd rather take a break, use Reschedule to push your next shipment out — your preferences and queue stay intact for when you're ready.

Your payment information is stored securely with our payment processor, so you never need to re-enter it for a normal shipment.

To change cards, log into your account and go to Account Settings → Update Payment Information.

Your current max coffee price will stay the same. However, individual coffee prices may vary because each roaster sets their own pricing.

If a coffee's price is above your current max price, it may no longer be available for your subscription unless you increase your max price. Increasing your max price can give you access to more coffees and more variety.

You buy coffee credit up front, and each shipment draws from that balance instead of charging your card per order. Your current balance is always shown on the Prepaid Balance card on your dashboard.

Prepaid amounts include bonus credit:

• $100 → $105 in credit
• $150 → $165 in credit
• $200 → $230 in credit

You can choose an amount at signup, or tap Add Funds on your dashboard to top up anytime.

When your balance can no longer cover your next coffee, we charge your saved card for the amount you chose so your shipments don't stop.

By placing this order you agree that your balance renews automatically. You can cancel anytime from your dashboard.

Cancel anytime from your dashboard under Settings. Cancelling stops future renewal charges — any credit already on your balance stays available for shipments.

No. Gift credit never renews and never charges a card — it simply runs out when the shipments it covers are used. Only prepaid balances you purchased yourself renew automatically.

Yes! We partner with 60+ specialty roasters across the country, giving you access to hundreds of fresh coffees. You can browse the full roster anytime at https://mistobox.com/roasters.

Our current roaster lineup includes:

• 1000 Faces Coffee
• Alma Coffee
• Anodyne Coffee Roasting Co.
• Barefoot Coffee Roasters
• Bird Rock Coffee Roasters
• Brandywine Coffee Roasters
• Camber Coffee
• Cartel Roasting Co.
• Case Coffee Roasters
• Cat & Cloud Coffee
• Centri Coffee
• Ceremony Coffee Roasters
• Cirque Coffee Roasters
• Coava Coffee Roasters
• Dancing Goats® Coffee
• Dawson Taylor Coffee Roasters
• Demitasse
• Equator Coffees
• Evans Brothers Coffee Roasters
• Good Folks Coffee
• Goshen Coffee Company
• Great North Coffee
• Greater Goods Roasting
• Higher Grounds Collective
• Huckleberry Roasters
• Idyll Coffee Roasters
• Joe Coffee Company
• Kaldi's Coffee
• Kuma Coffee
• Ladro Roasting
• Mad Catter Coffee Roasters
• Mela Coffee Roasting Co.
• Methodical Coffee
• Metric Coffee
• Morningsong Coffee Roasters
• Olympia Coffee Roasting Company
• Onyx Coffee Lab
• Panther Coffee
• Parisi Coffee
• Partners Coffee
• Passion House Coffee
• PERC Coffee
• Populace Coffee
• Portola Coffee
• Portrait Coffee
• PT's Coffee
• Quills Coffee
• Red Rooster Coffee
• Ruby Coffee Roasters
• Shavi Coffee Roasters
• Sightglass Coffee
• Sisters Coffee Company
• Steady State Roasting
• Tandem Coffee Roasters
• Temple Coffee Roasters
• Thou Mayest
• Topeca Coffee Roasters
• Tuckaway Coffee Roasters
• Verve Coffee Roasters
• Wonderstate Coffee
• Zoka Coffee Company

Yes. Open your Shipment History on the dashboard and rate any coffee you've received. Your ratings help our picker tune future selections to your taste.

From your dashboard, head to the Queue tab. You can:

• Drag and drop coffees to reorder what comes next
• Remove a coffee you're not excited about
• Tap Browse coffees to add anything that catches your eye

You're not alone if you're looking for a smoother, gentler cup. Acidity in coffee is influenced by everything from roast level to region to how it's brewed. Here's how to lean low-acid with your beans:

Look for:

• Lower elevation origins like Indonesia (Sumatra), Brazil, Mexico, or India
• Flavor notes that are chocolatey, nutty, earthy, or full-bodied
• Processing methods like natural, honey, or semi-washed
• Darker roasts (they're typically lower in acidity)
• Blends, which are often crafted for balance and a smooth finish

Other pro tips:

• Cold brew it: brewing with cold water can reduce acidity by up to 70%. You can even heat it up afterward if you prefer a hot cup.
• Try decaf: decaf coffees are often lower in acidity and easier on the stomach.
• Don't sip on an empty stomach: your belly will thank you.

Need help finding a low-acid coffee that still fits your taste? Our curators can help — email us anytime at info@mistobox.com.

That depends a bit on how strong you like your brew — but here's the general idea:

• 12 oz bag = ~24 cups
• 11 oz bag = ~22 cups
• 10 oz bag = ~20 cups

That's based on 8 oz cups using the Specialty Coffee Association's recommended ratio: about 13.3g (or 0.5 oz) of coffee per cup. Prefer a bolder brew? You might get fewer cups. Like it mellow? You'll stretch it a little farther.

Roast levels can be confusing. Every roaster has their own definition of what counts as "light," "medium," or "dark" — one roaster's light might look a lot like another's medium-dark.

To clarify things, we developed our own roast level system. It's based on taste and science (we're nerds about it) so we can stay consistent across all our roasters and help you get coffee that truly matches your vibe.

We taste and measure every new coffee using a colorimeter — a tool that uses near-infrared light to assess the roast level of both whole and ground beans. We combine that data with flavor notes to place each coffee on our roast spectrum:

• Light: pale brown, no oil, dry surface
• Medium Light: slightly darker, still dry
• Medium: solid brown, may show a hint of oil
• Medium Dark: rich brown, oils just beginning to show
• Dark: deep brown with a shiny, oily surface
• Very Dark: almost black and very oily

If your coffee came from your Coffee Profile, your curator picked something to match your preferences. Still not quite right? We can fine-tune your roast level, even down to the in-between shades. Email us at info@mistobox.com and we'll help dial it in.

It really comes down to what you value most in your coffee routine.

If flavor is your #1 priority and you have a burr grinder at home, we recommend going with whole bean. Grinding fresh right before you brew locks in the best flavor and aroma.

No burr grinder? You're not alone. A lot of folks use blade grinders, but here's the deal: blade grinders don't grind evenly — they chop, which can lead to over- or under-extracted coffee (aka sour, bitter, or just plain off).

That's why we offer freshly ground coffee from our roasters, using commercial-grade burr grinders. It's ground just right for your brew method and delivers a reliably delicious cup, even if you don't have fancy gear at home.

Bottom line:

• Have a burr grinder? Go with whole bean.
• Don't have one? Pre-ground coffee from the roaster will likely taste better than coffee ground at home with a blade grinder.

You can always switch between whole bean and ground coffee in your subscription preferences.

Yes — ground coffee starts to lose its aromatic magic faster than whole beans. But freshness isn't the only thing that matters when it comes to flavor.

Here's the twist: if coffee isn't ground evenly (especially with a blade grinder), you'll likely get an uneven brew that tastes sour, bitter, or just kinda off — even if it's freshly ground.

That's why our roasters use commercial burr grinders to dial in the perfect grind size for your brew method. It ensures a consistent extraction and a smoother, more balanced cup.

So while ground coffee loses aroma faster than whole beans, having it ground professionally and evenly can actually lead to a better-tasting brew — especially if you don't own a burr grinder.

Tasting notes are the subtle flavors you might pick up in your cup — like citrus, caramel, or chocolate — and they're one of the best ways to figure out which coffees you truly love.

Quick heads up: none of our coffees are flavored. Those notes on the bag come naturally from the bean itself. The final flavor is shaped by where the coffee was grown and how the roaster brought out its unique character.

Over time, learning to spot tasting notes can help you fine-tune your preferences and explore new coffees with more confidence.

There are a few main types of coffee you'll see when browsing Misto:

Blends — coffees sourced from multiple locations and combined to create a balanced, consistent flavor profile. They're often roasted to a medium or dark level, making them approachable and versatile for a variety of brew methods.

Single Origin — coffees from one specific region, farm, or lot. They're typically roasted light to medium to showcase the unique flavors of their origin — think bright, fruity, or floral notes that shine through in the cup.

Espresso — coffees roasted or blended with espresso in mind. That doesn't mean you can't brew them with other methods; they're just especially tasty pulled as a shot. Expect rich, syrupy, and bold profiles.

Want help picking your favorite type? You can update your preferences anytime in Settings, or email us at info@mistobox.com and we'll help match you.

Drip / auto coffee machine or espresso machine: we recommend cleaning products made by Urnex — one of the most trusted brands in the coffee industry for keeping professional and home equipment clean.

Chemex, V-60, AeroPress, or other manual brewing devices: hand wash unless otherwise recommended by the manufacturer.

For espresso machines specifically, regular backflushing and descaling keep shots tasting their best — refer to your machine's manual for the recommended schedule.

Your dashboard Queue shows what's coming next. The first card displays the coffee and the date it will ship.

You'll receive a tracking email from the roaster once your order ships. You can also view past tracking links from your Shipment History on the dashboard.

Yes. Open Settings on your dashboard and update your shipping address. We verify the address and sync it to your active subscription so your next order ships to the right place.

We send an email before your coffee is shipped so you can delay or make changes to the coffee before the roaster ships your order. Once the coffee is shipped, we can't make any changes to that order.

Your credit balance is visible on your dashboard and automatically applies to upcoming coffee shipments.

Gift credit runs out when it's used up and never charges a card. A prepaid balance you bought yourself renews automatically unless you cancel — see Prepaid credits & renewals.

Visit mistobox.com/gift/redeem and enter the code from your gift email. If the code still doesn't work, reply to your gift email or contact info@mistobox.com and we'll get you sorted right away.

Your remaining shipments and credit balance are shown on the Prepaid Balance card on your dashboard.

Yes. Credits are automatically applied to your next eligible coffee shipment — no code or checkout step needed.

Both live under Settings on your dashboard. Update your payment method, billing address, or shipping address anytime — changes sync to your active subscription immediately.

Open Shipment History on your dashboard to see every coffee you've received, when it shipped, and rate the ones you've tried.